- +91 9894099251
- info@castlegate.homes
- Mon - Sat 9:00 - 18:30, Sunday - CLOSED
Effective date: 21 September 2026
Castle Gate Homes ("Castle Gate", "we", "us", "our") operates the website castlegate.homes and communicates with customers, including over WhatsApp. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Contact form: when you submit our website contact form, we collect your name, email address, and the subject and message you provide.
Career applications: when you apply for a job through our Careers page, we collect your name, email address, phone number, the position you are applying for, any message you include, and the resume/CV file you upload.
WhatsApp messaging: if you message Castle Gate on WhatsApp (including by tapping a "Chat on WhatsApp" link or scanning a WhatsApp QR code), we receive your WhatsApp phone number and the content of the messages you send us (text, images, documents, and similar message types) through the WhatsApp Business Platform, which is provided by Meta.
We use the information above to: respond to enquiries submitted through the contact form or WhatsApp; evaluate job applications and contact candidates; provide updates about our projects and services to people who have contacted us; and improve our website and customer service.
We do not sell your personal information, and we do not use WhatsApp messages for advertising purposes.
Castle Gate uses the WhatsApp Business Platform (provided by Meta Platforms, Inc.) to send and receive messages with customers who choose to contact us on WhatsApp. When you message us on WhatsApp, your messages are processed by Meta in order to deliver them to us, in accordance with WhatsApp's Business Data Processing Terms and Meta's own privacy policy. We access and store the content of these conversations (via our customer support platform) so our team can respond to you and keep a record of the conversation. We only initiate WhatsApp conversations with people who have contacted us first, or in line with WhatsApp's messaging policies (for example, replying to an enquiry).
We do not sell or rent your personal information. We share information only with:
Meta / WhatsApp, solely to deliver and receive WhatsApp messages; our email and hosting service providers, solely to operate this website and our mailboxes; and government or regulatory authorities where we are required to by law.
We retain contact-form enquiries and WhatsApp conversation history for as long as reasonably necessary to respond to you and maintain business records. Career applications and resumes are retained for the duration of the relevant hiring process and a reasonable period afterwards, in case suitable future openings arise, unless you ask us to delete them sooner.
Our website may use strictly necessary cookies required for the site to function correctly. We do not currently use cookies for advertising or cross-site tracking.
You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you on WhatsApp or by email, at any time by contacting us using the details below. To stop receiving WhatsApp messages from us, you can also simply block our WhatsApp number or reply "STOP".
Our website and services are intended for adults seeking residential/real-estate services and are not directed at children. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Castle Gate Homes
No.51/2, Kumaran Street, near Casa Grand Pavilion, Thazhambur, Chennai, Tamil Nadu - 600130
Email: info@castlegate.homes
Phone: +91 98940 99251
